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All payments received will be 100% refundable if cancelled through July 31st, 2019. 50% refundable if cancelled August 1st through October 4th, 2019. Non-refundable if cancelled October 5th through November 1, 2019, or in the case of a no show. SoulTreat tickets are transferable, however, you must email us at Events@TheWellnessUniverse.com by 10/1/19 with the name and information of the new ticket holder.